999r Privacy Policy

Introduction

Welcome to 999r. This Privacy Policy explains how 999r ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you access or use our online casino and sports betting services at 999r.lat. By using our platform, you agree to the practices described in this policy.

We are committed to protecting the privacy of all our users, including players based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. This policy is written in plain English to ensure full transparency about how we handle your data. If you have questions or concerns about any section of this document, please contact our support team before proceeding with registration or gameplay.

Information We Collect

To provide you with a secure, personalized, and fully functional gaming experience, 999r collects the following categories of personal data:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued ID for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential city or district (e.g., Dhaka, Rajshahi, Cox's Bazar).
• Financial information: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank), and transaction amounts in BDT.
• Technical information: IP address, device type, operating system, browser version, session timestamps, and cookie identifiers.
• Gameplay data: game history, betting activity, wager amounts, win/loss records, and session durations to ensure responsible gaming compliance.

We collect this data directly from you at registration, during identity verification, and through your ongoing use of our platform. Some technical data is collected automatically via cookies and server logs.

How We Use Your Information

999r uses your personal information only for legitimate, specified purposes. These include:

• Account management: creating, verifying, and maintaining your player account on our platform.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, and other supported Bangladeshi payment channels.
• Compliance and fraud prevention: conducting KYC checks, detecting suspicious activity, and meeting anti-money-laundering (AML) obligations.
• Customer support: responding to your queries, resolving disputes, and managing responsible gaming requests such as self-exclusion or deposit limits.
• Service improvement: analyzing aggregate gameplay and usage data to improve platform performance, game selection, and the mobile experience for Bangladesh players.
• Promotions and communications: sending you relevant bonus offers, match alerts (BPL, T20, IPL), and platform updates — only if you have opted in to marketing communications.

Sharing of Your Information

999r does not sell, trade, or otherwise transfer your personal information to outside parties except in the following limited circumstances:

• Payment processors: We share transaction data with authorized payment service providers including bKash, Nagad, Rocket, and Upay solely to process your deposits and withdrawals. These providers operate under their own privacy policies.
• Legal and regulatory authorities: We may disclose information when required by law or in response to a lawful request from a competent authority. 999r will only provide the minimum data necessary to comply.
• Service providers: Trusted third-party vendors who assist us in operating the platform (e.g., cloud hosting, fraud detection, analytics) may access limited data under strict confidentiality agreements.

In all cases, 999r ensures that any third party receiving your data is contractually required to handle it with the same standard of care we apply internally.

Cookies and Tracking Technologies

999r uses cookies and similar technologies to improve your experience on our platform. Cookies help us remember your session preferences, keep you logged in securely, and analyze how the platform is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they reach their expiry date).

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 999r platform, including login persistence and game loading. By continuing to use 999r with cookies enabled, you consent to our use of cookies as described in this policy.

Data Retention

999r retains personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, regulatory, and business obligations. Financial transaction records and identity verification documents may be retained for a minimum of five years following account closure, in line with standard AML and compliance requirements.

If you request deletion of your account, we will deactivate your profile and remove non-essential personal data within 30 days. Data subject to mandatory legal retention will be securely archived and not used for any operational purpose during that retention window.

Your Rights as a User

Every player on 999r has the following rights concerning their personal data:

• Right of access: You may request a summary or full copy of the personal data 999r holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: Subject to legal retention requirements, you may request that we delete your personal data and close your account.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a concern is being investigated.
• Right to withdraw consent: Where we process your data based on your consent (e.g., marketing communications), you may withdraw that consent at any time.

To exercise any of the above rights, contact our support team at [email protected] with the subject line "Data Request". We will respond within 30 days of receiving your request. Identity verification may be required before we can fulfill your request.

Security of Your Data

999r employs a range of industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure password hashing, restricted staff access on a need-to-know basis, regular security audits, and activity monitoring systems designed to flag unusual or suspicious behaviour in real time.

While we take every reasonable precaution, no digital system can guarantee absolute security. We encourage you to use a strong, unique password for your 999r account and to keep your login credentials confidential. If you suspect any unauthorised activity on your account, notify us immediately at [email protected].

Third-Party Links

Our platform may occasionally reference or display content associated with third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) or payment processors. These third parties maintain their own privacy practices and are solely responsible for their own data policies. 999r is not responsible for the content or privacy practices of any external party, and we encourage you to review the relevant privacy notices of those providers independently before sharing any personal information with them.

Children's Privacy

999r is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has provided us with personal information, we will immediately deactivate their account and delete the associated data. If you believe a minor has registered on our platform, please contact us at [email protected] so we can investigate and act promptly.

Changes to This Privacy Policy

999r reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the evolution of our platform. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of 999r following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 999r handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 3 business days (Bangladesh Standard Time, UTC+6).

Email: [email protected] (plain text — not a clickable link). Please include your registered username and the nature of your enquiry in the subject line to help us route your message efficiently.